As you know the situation regarding COVID-19 has evolved significantly over the past few weeks. At The Hydraulic Warehouse our COVID-19 Response Team is taking every precaution to manage the risks associated with COVID-19 to protect our employees, customers and business partners. We are also working diligently to minimise supply chain disruptions.
Sales Operations
Our Customer Service team continues to be fully operational. Our staff are available to answer phone calls, reply to price and availability enquiries and to process orders.
However to protect the health of our employees and customers, for the foreseeable future we are severely limiting our in person contact with our customers, to business critical contact only. Our full sales team is available by phone and email.
Where in person contact is required our teams will utilise the Australian Government Department of Health recommendations regarding social distancing including no shaking of hands, maintaining 1.5mt distance at all time and frequent hand sanitisation.
Supply Chain Management
We are liaising frequently with key suppliers regarding potential product shortages and at this stage we are not aware of any significant impacts to product supply. We are also monitoring relevant freight routes for potential delays.
Given this is a rapidly changing situation, over the past week we have placed several additional orders to protect against future product shortages, in order to ensure we can fulfil customer orders into the future.
In the event that there are any products that are business critical to your business we recommend you reach out to your regular THW representative to discuss placing a forward order. Given this is a rapidly changing situation our COVID-19 Response Team continues to meet daily to review the impact of COVID-19. We will provide our customers with ongoing updates as required.
In the meantime if anyone has any questions please don’t hesitate to contact our friendly Customer Service Team on 1300 734 351.